FAQ: Mysthea
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I wrote a comment or a message and I haven’t received a reply. Why?

Sometimes we just have a high volume of messages to respond to! You can expect an answer during EU office hours and generally within 72h from when you contacted us. If you feel your message fell through the cracks and we missed it write us again after 48h at support@tabula.games!

Last updated: March 26, 2018 01:35

Why is the whole game Kickstarter Exclusive?

The main reason is to give more to our backers at the lowest price possible. Making a Kickstarter exclusive game means that we can skip some links of the supply chains and all the costs that come with it, from operational costs to warehousing and logistics. This allows us to offer more components and of better quality at the same exact price. This is what allows us to be competitive in a market where established publishers are able to leverage famous IPs and higher production runs that are not within our reach.

Last updated: March 26, 2018 01:35

What does it mean to be a “Kickstarter Exclusive Game”?

The game is going to be Kickstarter Exclusive. This means it won’t go to distribution through traditional channels. You might be able to buy it after the campaign at a higher price from retailers who bought the game from us during the campaign, until the sale of all stock.

Last updated: March 26, 2018 01:35

What material are the miniatures made of?

The miniatures are made of a late-gen hard PVC blend designed to keep the most details possible. If you backed our previous game Barbarians: The Invasion, you can use those miniatures to check quality and detail preservation!

Last updated: March 16, 2018 09:10

What’s the Card Reference app?

Since the game is language independent there are a few icons that need to be learned and sometimes you may want to check the exact meaning of a card on our card reference in the Rulebook. To make this even easier, we developed an app where you can search every card with a simple code and find it even quicker!

Last updated: March 16, 2018 09:10

Why is shipping so expensive?

We have covered everything about shipping on this update: https://www.kickstarter.com/projects/tabulagames/mysthea/posts/2132754

Last updated: March 16, 2018 09:10

Why is shipping not charged during the campaign?

Shipping costs may vary substantially depending on the month we ship, meaning it’s impossible to have an exact estimate months in advance. Charging for shipping on Kickstarter also means we would have to take into account Kickstarter Fees on shipping costs, too, which would make it more expensive for you.

Last updated: March 16, 2018 09:10

Will the rulebook be printed in my language?

No, the rulebook will be printed in English and will be available digitally in the other five languages. However, you can purchase a Language Pack that includes a printed version of the rulebook and 5 Cards References. The Language Pack is available in Italian, German and French.

Last updated: April 18, 2018 01:17

Is the game completely language independent or will I have to choose a localized edition?

The game is completely language independent without any kind of written text, meaning that you will only need the rulebook in your language to play the game! We will translate the rulebook in German, Italian, Spanish, French and Japanese and distribute these digitally.

Last updated: March 16, 2018 09:10

Will you add a One Player Mode?

Due to the nature of the game and the mechanics used in Mysthea, the only way to add a solo mode that offers a decent challenge would be through an app where players would have to input and keep track of every move. While this could be done, it would require a substantial budget to develop the software.

Last updated: April 18, 2018 01:13

Do you offer retailer options?

Yes, you can see all the details at the end of the Campaign Page.

Last updated: March 08, 2018 07:13

How do I choose the name I want to see inside the box?

You will be able to give us your name in the post campaign survey. We reserve the right to refuse names we deem inappropriate.

Last updated: March 08, 2018 07:13

What does it mean that names will be listed in order backed?

Our first backer will be the first name printed inside the box, the second will be the second and so on until we reach the last backer. We reserve the right to refuse names we deem inappropriate.

Last updated: March 08, 2018 07:13

How does the “Name Inside the Box” work?

Early Birds and all the backers that back the Collector’s Pledge will have the option to choose a name to be printed inside the box. The same concept was used in our previous game Barbarians: The Invasion. You can get an idea of the finished result by checking out the box of Barbarians: The Invasion.

Last updated: March 16, 2018 09:10

Can I see the game rules?

Sure, you can find a link on the campaign page in the mechanics section!

Last updated: March 08, 2018 07:13

ゲームサマリーは日本語にも対応されますか?

はい、ゲームサマリーは日本語も用意する予定です。

Last updated: March 08, 2018 03:01

説明書は日本語版もありますか?

はい、こちらのリンクからご確認いただけます。https://drive.google.com/open?id=1XlqZhT4UpbX4qJxUjT_Vy3SUgp0DoF_z

Last updated: March 07, 2018 08:56

キャンペーンやゲームについて質問があれば日本語で連絡してもいいですか?

はい、日本語の分かるメンバーがいますので日本語でのお問い合わせも承ります!

Last updated: March 07, 2018 08:13

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://mysthea.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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